Managed IT Support That Keeps Manufacturing Running Without the Enterprise Price Tag

Your IT Should Work for You, Not Against You

How much production time did you lose last month to IT issues? Slow computers, printer failures, network outages, software crashes, and password resets add up to hours of lost productivity every week. Multiply that across your workforce, and the cost of reactive IT becomes staggering.

Many manufacturers rely on a single overwhelmed IT person or a break-fix provider who shows up hours after you call. Neither approach can deliver the reliability modern manufacturing demands. You need proactive, always-on IT management that prevents problems before they reach the production floor.

Neuron provides flat-rate managed IT support designed specifically for manufacturers nationwide. One predictable monthly fee covers everything: helpdesk, monitoring, maintenance, security, and onsite support. No hourly billing. No surprise invoices. No wondering whether calling IT will trigger an expensive service charge.

What Our Managed IT Support Includes

Unlimited Helpdesk Support

Your employees get unlimited access to our helpdesk for any IT issue, from password resets to application errors to hardware failures. Support is available by phone, email, and our client portal. Most issues are resolved within 30 minutes of the initial contact.

Our helpdesk team includes technicians who specialize in manufacturing environments. They understand your ERP system, your CAD software, your production applications, and the urgency of keeping the manufacturing floor operational. You will never hear "have you tried turning it off and on again" as a first response.

Average response time: under 15 minutes. Average resolution time: under 2 hours. Critical production issues receive immediate escalation.

Remote Monitoring and Management (RMM)

We monitor every server, workstation, switch, firewall, and UPS on your network 24 hours a day, 7 days a week. Our remote monitoring platform collects over 200 data points per device, tracking performance, disk space, memory utilization, temperature, backup status, and security health.

When a hard drive starts showing early warning signs of failure, we replace it during a planned maintenance window instead of after a catastrophic crash. When a server approaches capacity limits, we flag it weeks before it causes slowdowns. When a backup job fails at 3 AM, we fix it before your team arrives in the morning.

This proactive approach is why our clients maintain 99.95% uptime. We catch problems when they are small, cheap, and easy to fix.

Proactive Maintenance

Reactive IT waits for things to break. Proactive IT prevents them from breaking. Our maintenance program includes:

• Patch management: Operating system and application patches are tested and deployed on a regular schedule, closing security vulnerabilities before they can be exploited.
• Firmware updates: Network equipment, server hardware, and storage devices receive firmware updates during planned maintenance windows.
• Performance optimization: We regularly tune servers, workstations, and applications for optimal performance, clearing temp files, optimizing databases, and resolving resource bottlenecks.
• Hardware lifecycle management: We track the age and warranty status of every device on your network, recommending replacements before end-of-life hardware becomes a reliability risk.
• Preventive health checks: Quarterly reviews of your infrastructure identify emerging risks and opportunities for improvement.

Onsite Support

Some problems require hands on the hardware. Our field technicians serve manufacturers across Ventura County, the San Fernando Valley, and greater Los Angeles with fast onsite response times.

Onsite support is included in your managed IT agreement. No additional charges for dispatching a technician. Whether you need a workstation replaced, a server upgraded, or network cabling installed, our team handles it as part of your service.

We maintain parts inventory for common hardware to minimize wait times for replacements. Emergency onsite response is available for critical production-impacting issues.

Vendor Management

Dealing with technology vendors is time-consuming and frustrating. We manage your vendor relationships for internet service providers, phone systems, software licenses, hardware warranties, and cloud services.

When your internet goes down, you call us, not the ISP. We open the ticket, escalate appropriately, and follow through until service is restored. We coordinate with your ERP vendor, your print management provider, and every other technology partner in your environment so you have a single point of contact for all IT issues.

Microsoft 365 Management

Microsoft 365 is the productivity backbone for most of our clients, but it requires active management to deliver its full value. Our managed IT support includes complete M365 administration: migration from on-premises Exchange or other platforms, ongoing license optimization to eliminate overspending, Teams deployment configured for manufacturing and field service workflows, SharePoint site management for document control, and Exchange Online administration including mail flow, security policies, and compliance features.

We audit your licensing quarterly, ensuring production floor workers who only need email are not paying for engineering-tier licenses. We configure conditional access policies, multi-factor authentication, and data loss prevention so your M365 environment stays secure without burdening your users. Contact us for a deeper look at our M365 management capabilities.

Communication Systems

Reliable communication across offices, plant floors, job sites, and field crews is part of operational uptime. Our managed services include VoIP phone system deployment and management, Microsoft Teams voice integration, and multi-site connectivity that makes every location work as if everyone were in the same building.

We replace aging PBX hardware with modern VoIP systems that deliver voicemail-to-email, call forwarding, auto-attendant, mobile integration, and call analytics at a lower monthly cost. For multi-site operations, we deploy unified communication architectures with seamless inter-site dialing, shared directories, and consistent call handling across all locations. Our network support team ensures your infrastructure delivers the quality of service that voice and video traffic demand.

IT Asset Management

We maintain a comprehensive inventory of every technology asset in your organization: hardware, software licenses, warranties, configurations, and network documentation. This inventory is updated continuously and available to you through our client portal.

Accurate asset management prevents compliance issues from unlicensed software, eliminates waste from forgotten subscriptions, and accelerates troubleshooting by giving our team instant access to device configurations and history.

Our Pricing Model: Per-Seat, Flat-Rate, All-Inclusive

We believe IT pricing should be simple, predictable, and fair. Our per-seat pricing model charges a flat monthly rate per user that includes:

• Unlimited helpdesk support (phone, email, portal)
• 24/7 remote monitoring and management
• Proactive maintenance and patch management
• Cybersecurity protection (EDR, email security, SOC monitoring)
• Onsite support as needed
• Vendor management
• Quarterly business reviews

No hourly billing. No per-incident charges. No hidden fees for after-hours support. Your monthly IT costs are completely predictable, making budgeting straightforward.

We structure pricing this way because it aligns our incentives with yours. When we prevent problems, both of us benefit. Break-fix providers have the opposite incentive: the more things break, the more they bill.

What Makes Neuron Different From Other MSPs

Manufacturing Expertise Since 2001

We do not support dental offices and accounting firms. We serve manufacturers, HVAC companies, plumbing contractors, electrical contractors, and construction companies -- operational businesses that depend on technology uptime. Our engineers understand ERP systems, MES platforms, CAD/CAM software, dispatch systems, fleet management tools, and the dozens of specialized applications that operational industries rely on daily.

This specialization means faster resolution times, better technology recommendations, and fewer mistakes. Our team speaks your language because operational IT is all we do.

Named Account Manager

You will not be a ticket number. Every Neuron client is assigned a named account manager who knows your business, your infrastructure, and your goals. Your account manager conducts quarterly business reviews, advocates for your needs internally, and ensures our service consistently meets your expectations.

Transparent Reporting

Our client portal gives you real-time visibility into tickets, response times, system health, and security status. Monthly reports summarize service delivery, infrastructure health, and upcoming recommendations. You always know exactly what we are doing and how your systems are performing.

Compliance Awareness

Our team understands the compliance requirements that manufacturers in aerospace, defense, and food production face. We ensure your IT infrastructure supports your compliance obligations, from CMMC and NIST 800-171 to FDA 21 CFR Part 11.

Onboarding: Getting Started Is Painless

Switching IT providers feels daunting, but our onboarding process makes it smooth. We handle the entire transition, from documentation gathering to system migration to employee introductions.

During the first 30 days, we perform a comprehensive infrastructure assessment, deploy our monitoring and security tools, document your environment, and meet your team. You continue working without disruption while we establish the foundation for proactive management.

Learn more about our structured approach to client engagements.

Industries We Serve

Our managed IT support is built for operational businesses where technology downtime means lost revenue and missed commitments. We serve manufacturers, HVAC companies, plumbing contractors, electrical contractors, and construction companies nationwide. Each of these industries has specialized software, compliance requirements, and operational demands that generic IT providers do not understand. We do.

Stop Paying for IT Chaos

You deserve IT that works reliably, supports your growth, and fits your budget. Neuron delivers exactly that to manufacturers nationwide. Let us show you what proactive, expert IT management looks like.