Logistics & Distribution IT Support
Your operation runs on a half-dozen systems most of your office staff couldn't name. The WMS server in the closet behind the break room. The pair of switches that pushes traffic out to the access point above every other column in the rack aisles. The Zebra ZT411 by the shipping office that prints the ASN labels for outbound. When any one of these goes sideways, everything downstream slows or stops, and shift supervisors start texting you while you're trying to eat lunch.
Why This Industry Calls Us
Most MSPs grew up supporting professional services offices. They're fine with Microsoft 365, decent with firewalls, capable of supporting a handful of servers in a downtown office tower. Walk them into a 200,000 square foot DC and they're guessing.
Logistics IT isn't a desktop fleet with a server room attached. It's an operational environment where the network is the floor. Scanner roaming between access points has to be quiet. The label printer queue has to be deterministic. The WMS can't pause during shift change. The EDI integration with your largest retail customer has to finish before their cutoff window, or chargebacks land Monday morning.
We support operational businesses across the United States. A lot of them ship product. We know what your industry sounds like when it's working, and we know what to listen for when it isn't.
What We Actually Handle
WMS and ERP infrastructure. We support the servers, databases, and integration middleware behind NetSuite WMS, Manhattan, Körber/HighJump, SAP EWM, and the long tail of niche WMS platforms that came bundled with a particular vertical or piece of automation. We don't write WMS code. We keep the underlying infrastructure healthy: VM hosts, database servers, scheduled jobs, batch windows, and the backups that exist for the day someone's API key cascades through a workflow.
Scanner and handheld fleets. Zebra TC52s, TC57s, MC9300s. Honeywell CK65s and CT60s. We handle device provisioning, MDM enrollment (Ivanti, SOTI, Intune, or whatever you're on), RMAs, replacement procurement, and the Wi-Fi survey work that makes them actually stay connected past Aisle 14.
Industrial Wi-Fi. Most warehouse Wi-Fi was installed by a low-voltage contractor during fit-out and hasn't been touched since. We do site surveys, AP placement, channel planning, and 5 GHz tuning for warehouses that need real coverage, not best-effort coverage.
EDI and integration plumbing. ASN 856, invoice 810, warehouse shipping advice 945, the rest of the X12 alphabet. Advance ship notices to Walmart, Target, Costco, Amazon Vendor Central. The integration usually runs on a small VM somewhere most people have forgotten about. We monitor it like we'd monitor a domain controller, because operationally that's what it is — part of our managed IT support practice.
Networking between sites. Warehouse to HQ, warehouse to cross-dock, warehouse to colocation. SD-WAN where it makes sense, plain IPsec where it doesn't, fiber procurement when the building's existing carrier is the problem.
Backup and disaster recovery. Our backup and disaster recovery practice runs NinjaOne for our RMM and backup stack, replicating critical workloads to our Proxmox-based private cloud in a Burbank colocation facility, with offsite replication to Dallas. We wrote up the longer rationale in why our clients are moving on-prem servers into our private cloud. If your WMS host catches fire on a Thursday afternoon, we have a path that doesn't depend on a software vendor's call queue.
Security. Our cybersecurity program covers endpoint detection on every workstation and server, identity protection on Microsoft 365, MFA enforcement, conditional access, and a phishing program that doesn't make your dispatchers want to quit.
What Logistics Operators Tell Us
The recurring conversation across warehouses, 3PLs, and distribution centers we work with:
Our ASN integration silently failed for three days last week. We didn't know until our retail customer's compliance portal showed seventeen failures and the chargeback letter was already drafted. The integration was on a small VM nobody had touched since 2022. It just stopped sending.
The pattern is consistent: a critical integration runs on infrastructure that wasn't designed to be production-critical when it was built, gets quietly load-bearing over time, and fails silently because nobody is watching it. The work we do is making those integrations visible, monitored, and recoverable — so the next chargeback letter doesn't catch you by surprise.
The Operational Reality
When the Wi-Fi falls over in the high-bay, scanners drop. When scanners drop, picking stops. When picking stops, the wave that needed to be on the dock at 3:30 isn't on the dock at 3:30. Your scheduled outbound truck either waits, which costs you the driver's time and your dock door, or leaves short, which costs you a fill-rate hit with the receiving customer.
If the load is going to Walmart or Target or Costco and the ASN doesn't land in their window, you eat a chargeback. We've seen them range from a few hundred dollars to four figures depending on the lane and the customer. Multiply by a few hundred shipments a year and the IT problem becomes a P&L problem.
We don't sell uptime in the abstract. We sell the absence of the call you make to your largest customer apologizing for a late load.
Sub-Verticals We Support
Warehousing. Pure storage and pick/pack operations. WMS, scanner fleets, pick-to-light, labor management, slotting. We keep the floor running through every shift change.
3PL. Multi-tenant operations with customer-specific workflows, billing-by-the-pallet, EDI feeds into half a dozen different retailers, and the data segregation work that comes with hosting more than one client on the same WMS.
Transportation. Trucking, drayage, and fleet operations. ELD compliance, telematics, dispatch software, driver mobile devices, dashcam infrastructure. The IT problem is mostly about uptime at the terminal and managing devices in the field.
Cold Storage. Refrigerated and frozen warehousing. Cold chain monitoring, BMS integration, USDA and FDA recordkeeping, audit logs that need to be there when someone asks for them.
Distribution Centers. Large multi-dock operations, often serving major retailers, with conveyor and sortation controls, yard management, dock scheduling, and very thin tolerance for the WMS pausing for any reason.
Where We Cover
We support logistics operations nationwide. Most IT work — WMS monitoring, EDI integration, scanner-fleet management, backup operations, security tooling — runs remotely from our team and reaches your facility as fast as the network does. Onsite work — warehouse Wi-Fi surveys, label-printer swaps, switch closet rebuilds, cabling — is delivered through our trusted technician network across the United States, anchored from our Los Angeles headquarters for direct dispatch in California.
When something has to be fixed in person, we get someone on the floor. When it doesn't, we fix it without sending a truck.
Talk to Us
If your WMS host is older than your forklift fleet, or your scanners keep dropping at the back of the rack aisles, or your ASN integration silently failed three Fridays ago and you only found out because Target's compliance portal told you, we can help. Call us or send a note and we'll take a look at what you're running.